Frequently Asked Questions

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Have a question

about our services?

For the past 10 years we’ve built our business on offering quality car transportation service to car enthusiasts, families, and even retirees. Find out more below.

What is 'door to door' service?

We offer a service where we pick up the vehicle from your home or business and drop it off at another home or business. Some companies offer depot to depot which can be cheaper but this means that you need to organise your own travel to and from the depot. If you do not yet have a firm destination point, discuss this with us and perhaps we can offer you an alternative.

Can I put personal belongings in the car?

Yes. Some car carriers don’t allow personal belongings in the vehicle. We do, although there are some conditions:

  • The belongings in the car must not reach higher than the base of the windows.
  • There are some weight restrictions so please talk to us to find out more.

Is the truck covered, or open?

We offer both open and enclosed truck services (enclosed upon request). We do not recommend that you place car covers on your vehicle as they can damage the paint when travelling in an open truck. As many precautions are taken as possible to prevent damage to your vehicle whilst in our care.

What payment options do you offer?

We offer Online Transfer, MasterCard / Visa Credit Cards and Bank Deposits.

Do you move cars that don't run?

We do move “non runners”. In most cases they need to be a rolling shell, meaning they must at least have a steering wheel and wheels. If they do not have these then a forklift must be available at both ends to load and unload the vehicle.

Can I pick the day it will be picked up or dropped off?

We build our runs according to the jobs we have for that week. Before the truck departs for that trip, we can give you the expected day of pickup and drop off but until the truck actually leaves for that run these days are always estimates only. We will try to fit in with you wherever possible, and will also make suggestions of alternative arrangements that you can make if you are not present. We ask that our customers remember that we have up to four other vehicles to deliver on a trip.

What happens if I cancel my booking?

If you need to cancel your booking please contact Door to Door immediately on 1800 366 723. Cancelation fees will apply in some circumstances.

How much notice do you require?

The more notice you give us, the more likely you are to have your car moved the way you require. Some customers have been known to book four or more weeks in advance and we love that! Of course we understand that is not always possible, but certainly the more notice the better.

Do you only move cars?

NO. We move cars, 4WDs, caravans, boats, motorbikes, horse floats, trailers. If you have a vehicle of some description that you need moved then call us to see if we can help.

  • "After contacting several similar car carrying firms I was most impressed with the customer service and friendly attitude of the staff spoken to in arranging the uplift. Price wise was more than comparable and on receipt of the vehicle the driver was also friendly and helpful, I have no hesitation in recommending the services of this company to any person wishing to utilise their services."

    Barry, Mazda Sedan From NSW To QLD.

  • "By far the best door to door service on the east coast. No job is ever a problem for the crew, I have been very happy with this service and have never had any problem. Thanks again guy's for the great service you provide."

    Tony, 1970 Plymouth Cuba from VIC to NSW.

  • "Just to let you know my caravan arrived, all is well. Many thanks for your service, which I found prompt, reliable, courteous and professionally friendly. Nothing was too much trouble for your company and all the people I had to deal with were polite and helpful, If I ever require this type of service and the need arises I will certainly request your services again."

    Julie, 9M Caravan from Brisbane to Townsville.

  • "We are very happy with the service. We were constantly kept informed of the progress and even got a surprise when it turned up a day earlier. The operators are friendly people and always willing to help. The car turned up in perfect order and was delivered straight into my driveway, I didn't have to organise somebody to help me go pick it up. Thank you for your great service."

    Darren, Mitsubishi Nimbus from Sydney to Brisbane.

  • "Friendly, efficient, courteous service. I was impressed with the driver's attitude and the trouble he went to to look after the vehicle, including tying up the exhaust pipe when the rear support broke."

    Ron, 1967 Holden HR Wagon from VIC to QLD

If it has wheels & rolls, we’ll help you.

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