What is 'door to door' service?
We offer a service where we pick up the vehicle from your home or business and drop it off at another home or business. Some companies offer depot to depot which can be cheaper but this means that you need to organise your own travel to and from the depot. If you do not yet have a firm destination point, discuss this with us and perhaps we can offer you an alternative.
Can I put personal belongings in the car?
Yes. Some car carriers don’t allow personal belongings in the vehicle. We do, although there are some conditions:
- The belongings in the car must not reach higher than the base of the windows.
- There are some weight restrictions so please talk to us to find out more.
Is the truck covered, or open?
We offer both open and enclosed truck services (enclosed upon request). We do not recommend that you place car covers on your vehicle as they can damage the paint when travelling in an open truck. As many precautions are taken as possible to prevent damage to your vehicle whilst in our care.
What payment options do you offer?
We offer Online Transfer, MasterCard / Visa Credit Cards and Bank Deposits.
Do you move cars that don't run?
We do move “non runners”. In most cases they need to be a rolling shell, meaning they must at least have a steering wheel and wheels. If they do not have these then a forklift must be available at both ends to load and unload the vehicle.
Can I pick the day it will be picked up or dropped off?
We build our runs according to the jobs we have for that week. Before the truck departs for that trip, we can give you the expected day of pickup and drop off but until the truck actually leaves for that run these days are always estimates only. We will try to fit in with you wherever possible, and will also make suggestions of alternative arrangements that you can make if you are not present. We ask that our customers remember that we have up to four other vehicles to deliver on a trip.
What happens if I cancel my booking?
If you need to cancel your booking please contact Door to Door immediately on 1800 366 723. Cancelation fees will apply in some circumstances.
How much notice do you require?
The more notice you give us, the more likely you are to have your car moved the way you require. Some customers have been known to book four or more weeks in advance and we love that! Of course we understand that is not always possible, but certainly the more notice the better.
Do you only move cars?
NO. We move cars, 4WDs, caravans, boats, motorbikes, horse floats, trailers. If you have a vehicle of some description that you need moved then call us to see if we can help.